Privacy Policy
Your privacy matters to us at ReedSableTimber
Information We Collect
When you contact us about corporate floral arrangements or gifting services, we gather information you choose to share. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment details when you place orders, though they are processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget constraints to tailor our service to your business needs.
Our website automatically gathers certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to enhance our website performance and understand how clients discover our services.
How We Use Your Information
We primarily use your personal data to fulfill flower orders and deliver outstanding customer service. This includes processing orders, coordinating deliveries, crafting custom arrangements based on your requirements, and communicating about your service needs.
We also employ information to improve our services and website experience. This helps us identify which corporate floral offerings are most valued by clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
ReedSableTimber respects your privacy and does not sell your personal information to third parties. We disclose information only as needed to provide our services or when required by law.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may reveal information when mandated by law, a court order, or government request. We may also share to safeguard our rights, property, or safety, or the safety of our clients and staff.
Data Security Measures
We treat the protection of your personal data with seriousness and apply suitable technical and organizational safeguards to shield it. This covers safe data storage, encrypted communications, and restricted access to personal information inside our organization.
Secure Storage
Personal data is stored in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information during communication between your browser and our infrastructure.
Limited Access
Only authorized staff who require the data to deliver services may access customer information.
Although we deploy robust security measures, no online transmission method is completely secure. We regularly update our security practices to guard against emerging threats.
Your Privacy Rights
You hold important rights concerning your personal data. Depending on applicable laws, you may be entitled to access, amend, erase, or limit how your personal data is used.
To exercise these rights, contact us using the details at the policy’s end. We will respond within a reasonable period as required by law.
Data Retention
We keep personal data only as long as needed to provide our services and meet legal obligations. Retention durations differ by the type of data and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: about three years after last service interaction
- Payment transaction records: around seven years for tax and accounting requirements
- Website analytics data: roughly two years and two months for service improvement analysis
- Marketing communication preferences: until you unsubscribe or roughly two years of inactivity
Cookies and Website Tracking
We use cookies and similar technologies to enhance your browsing experience and understand how visitors interact with our site. Cookies help us remember your preferences and assess site performance.
>You can adjust cookie preferences in your browser settings. However, turning off certain cookies may affect how the site functions. For more details about our cookie practices, please review our Cookie Policy.
Third-Party Links
Our website may contain links to third-party websites or services. This privacy policy covers only ReedSableTimber and our site. We are not responsible for the privacy practices of external websites.
We encourage you to review the privacy policies of any third-party websites you visit through links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, services, or legal obligations. When major updates occur, we will update the "Last Updated" timestamp at the top of this policy.
We suggest reviewing this policy periodically to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please contact us.
Contact Us About Privacy
ReedSableTimber Privacy Team
Portobello Road, London
London, United Kingdom W11 1NN
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within five business days.